Swarovski STR 80 reticle off center?

Feb 16, 2017
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Pennsylvania
#1
I recently bought a swaro str80 from eurootpic and just received the eyepiece from B&H photo today. When looking through the spotter and activating the reticle I noticed the reticle was significantly off center. I don’t know if this is normal? But from all of the reticle pictures online and in the instruction manual the reticle is centered. Just wondering if this is how it’s supposed to be? I can’t find a lot online about it. I tried to capture it in pictures. It was a little harder at high magnification. The one picture with the reticle at its brightest setting really shows a gap in the illumination to the outer edge. Just wondering if this is how it’s supposed to be. I wasn’t expecting an off center reticle.
 

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Feb 16, 2017
672
7
18
28
Pennsylvania
#7
I think this is legitimately the first Swarovski QC post I have ever seen. I'm sure it happens but I just don't see issues like this slipping through the QC process at the factory very often.
They sent me a shipping label and it’s on its way to Austria right now. they think the beam that projects the reticle was misaligned. I’ve never heard any problems with them before either. I tend to always get the only defective product of anything I buy hahaha. Their customer service was great. Thanks to Doug from cameraland for getting me in touch with the right people. I appreciate it.
 

FS1

Unbalanced
Mar 24, 2014
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#8
I doubt it left their factory like that. Looks like it got dropped hard somewhere in it's journey. It sucks but great service makes the suck less sucky. :)
 
Feb 16, 2017
672
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Pennsylvania
#11
Do you have a resolution yet? Did you hear anything from Swaro since shipping?
They said they received it and I should have it back in January. The other day they sent me a message that they will give me notification when they are preparing to ship it back. Went on about package theft over the holidays and how I’ll have to have signature conformation stuff like that.